The information in this section will help you plan and implement actions in the event of a crisis.
Losing Important Documents
A few tips to help you should this happen to you:-
Before you travel:
Keep the sales receipt of any travel tickets or travellers cheques separate from the tickets/cheques themselves
Make a note of your credit card numbers and expiry dates, along the emergency number provided by the credit card company
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Lost passports:
Visit the nearest British Consulate or Embassy (see www.embassyworld.com or www.fco.gov.uk)
You'll need two recent passport photos, the police report, some proof of identity and money for the fee
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Lost plane tickets:
You may have to pay for a ticket and claim the money later
If any insurance claim is to be made, notify the insurance company as soon as possible and keep all documentation and receipts
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Lost Credit Cards/Travellers Cheques:
Notify the police as soon as possible
Contact the 'lost or stolen' number given by the provider of the card/cheques
Further help on what to do can be found at www.fco.gov.uk
crisis management
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Courses/training
The Humanitarian Training Inventory (HATI)
HATI is intended as a central information and exchange resource on training activities and materials in the field of humanitarian assistance.Website: www.reliefweb.int
Email: comments@reliefweb.int
International Health Exchange
IHE and its partners run various courses related to health and response to emergency situations including: Healthcare in Emergencies, Personal Security in Emergencies, Nutrition in Emergencies and Humanitarian Aid Principles and Practice.Website: www.ihe.org.uk/train.htm
Email: info@ihe.org.uk
Tel: 020 7620 3333
Media Trust
The Media Trust occasionally run courses for not-for-profit organisations on how to deal with crisis management PR.Website: www.mediatrust.org
Email: info@mediatrust.org
Tel: 020 7874 7610
Mobile Member Care Team
Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field.MMCT exists to strengthen the mission community for healthy, loving service in the midst of challenge, change and crisis through a ministry of equipping, preserving and restoring missionaries.
MMCT-WA was launched in May 2000 and was located in Abidjan , Côte d'Ivoire from that time until December 2002 when the civil war forced them to relocate. They are now centrally located in Accra, Ghana and serve the 14 countries from Senegal to Nigeria .
MMCT-WA provides training through the following workshops:
- Sharpening Your Interpersonal Skills
- Peer Response Training (crisis response for peers)
- Member Care while Managing Crises (crisis response for mission leaders)
Website: www.mmct.org
Email: mmctintl@aol.com
Tel: ++ 233 21 77 48 82 or 233 24 77 93 36 (GHANA)
People in Aid
People In Aid lists a broad range of courses relating to risk assessment, health & safety and security. Courses listed are open to staff from agencies and individuals. Some are designed specifically by and for those working in the international aid sector, others are designed primarily by and for the UK voluntary or public sectors but cover topics likely to be relevant to people working in the aid sector too. (The website is in process of being redesigned, an update of current courses is available by contacting People In Aid directly).Website: www.peopleinaid.org/events
Email:
Tel: 020 7065 0900
RedR
RedR relieves suffering in disasters by selecting, training and providing competent and effective personnel to humanitarian aid agencies world-wide. They provide training courses on security issues, amongst other topics. Courses take place both in the UK and in other areas of the world.Website: www.redr.org
Email: info@redr.demon.co.uk
Tel: 020 7233 3116
Church World Service Training
This US based website has a PowerPoint Presentation: "Organizing the Faith Community to Respond Cooperatively in Long-Term Recovery". They also run various courses in the USA on Crisis Management.Website: www.cwserp.org/training
Tel: ++1 212 870 3151 (USA)
Crisis Consulting International
CCI has been serving the Christian community since 1983 with the purpose of: 1) Providing security-related training and consultation services, 2) Assisting Christian organizations with specific needs, such as event security, protection of personnel and investigation of hostile acts, and 3) Serving as consultants and hostage negotiators for Christian organizations during crises such as kidnappings. They have developed two fundamental training programs for the Christian community, both of which are available in videotape programs with accompanying student workbooks:- The Contingency Preparation Seminar is a two-day seminar developed for field missionary personnel. The emphasis is on prevention and avoidance. This program also covers personal risk assessment and security, crime prevention and hostage survival skills.
- The Crisis Management Seminar is a five-day seminar designed for missions leaders and executives. The areas of prevention, avoidance and personal security are also covered in this seminar, however, the emphasis is on contingency planning, policy setting and crisis management in the international Christian environment.
Email: tmercer@cricon.org
Tel: 02891 457689
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Advice
Many of the above organisations who run courses and offer training will also provide some consultancy and advice on crisis management issues. The following, however, specialise in the area of consultancy:
Note: If your organisation or project doesn't have a contingency plan in place, contact your local embassy to see what steps they would recommend in situations of emergency, civil unrest or military conflict (embassy contact details can be found here ).
Crisis Consulting International
CCI, a US based organisation, has been serving the Christian community since 1983 with the purpose of: 1) Providing security-related training and consultation services, 2) Assisting Christian organizations with specific needs, such as event security, protection of personnel and investigation of hostile acts, and 3) Serving as consultants and hostage negotiators for Christian organizations during crises such as kidnappings. CCI can assist in the initial stages of contingency planning and policy setting associated with crime, terrorism, changes in government, natural disasters, etc. This process generally includes:- A risk assessment process to identify the types of threats the organization may face.
- An evaluation of the organization's broad policy needs (i.e. negotiation with hostage takers, payment of ransom, evacuations, establishing a Crisis Management Team, etc.).
- Identification and implementation of specific contingency plans.
Email: tmercer@cricon.org
Tel: 02891 457689
Mobile Member Care Team
Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field. Traumatic events such as evacuation, civil war, kidnappings, carjackings, armed robbery, rape, theft, assaults, and severe medical illness are becoming an increasingly common experience for many missionaries. MMCT-WA (West Africa), launched in May 2000 and centrally located in Abidjan, Côte d'Ivoire, serves the 14 countries from Senegal to Nigeria.MMCT exists to strengthen the mission community for healthy, loving service in the midst of challenge, change and crisis through a ministry of equipping, preserving and restoring missionaries. The team responds to crises by providing debriefing, assessment, referral and consultation to peer responders and mission leaders.
Website: www.mmct.org
Email: mmctintl@aol.com
Tel: ++ 225 2243 3460 (COTE D'IVOIRE)
WITS International
Walking In Their Shoes (WITS) ministry, based in the USA, began in early 1999 to provide on-site care for Christians working overseas. This includes tent makers and independent workers as well as those sent by agencies or denominations. They are available to all without charge and will meet with them at their request wherever they are in the world. Services include providing confidential psychological and spiritual counseling and support.Website: www.witsinternational.com
Email: info@witsinternational.com
Tel: ++ 1 616 844 3360 (USA)
Sources of Country/Region Specific Advice
To keep abreast of any changes to official travel advice, check frequently the Foreign & Commonwealth Office website or listen to the BBC World Service radio. You might also like to contact your nearest British embassy and ask about their crisis action plan should the situation change in your location.British Foreign & Commonwealth Office: www.fco.gov.uk
BBC World Service Radio: www.bbc.co.uk/worldservice
Embassy details: www.fco.gov.uk
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Resources
Church World Service
CWS offers a variety of resources and training oriented towards organizing and equipping the faith community to respond to disasters. CWS also has a Security Manual available for NGOs working in insecure environments (contact them to obtain a copy). Sections covered include:- Risk Management
- Personal Protection
- Conflict Management
- Operational Alert Levels
- Site Security
- Vehicles & Transport
- Communication Procedures
- Explosive Devices
- Land Mines
- Hostages
- Emergency Survival
- Armed Protection
- Evacuation
- Reporting
Email: CWSSecur80@aol.com
Tel: ++1 212 870 3151 (USA)
Integrated Regional Information Networks (IRIN)
As part of the UN Office for the Coordination of Humanitarian Affairs, IRIN provides regular reports on a wide array of political, economic and social issues affecting humanitarian efforts. These are particularly aimed at areas subject to disaster or crisis.Website: www.irinnews.org
Missionaries on Alert
"Missionaries on Alert" is a 2-volume, wire-bound instructional manual subtitled "A Security Awareness Training Manual for Living in Threat Environments." It is written from a Biblical perspective as a basic security awareness training manual for missionaries. Book One tells a fictitious story of two men in separate hostage situations and how they acted, interacted and reacted. Book Two gives an assessment of what the characters of Book One did rightly and what they did wrongly. The cost of the set is either US $42.00 or CDN $54.00 including shipping and handling.Website: www.copynprint.com/moa
Mobile Member Care Team
Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field. MMCT-WA (West Africa), launched in May 2000 and centrally located in Abidjan, Côte d'Ivoire, serves the 14 countries from Senegal to Nigeria. The MMCT website includes many resources on crisis management.Website: www.mmct.org/resources.php
Email: mmctintl@aol.com
Tel: ++ 225 2243 3460 (COTE D'IVOIRE)
All in Diary
The All In Diary is designed for use in disaster situations, and is specifically aimed at less experienced field based humanitarian workers in international and local NGOs. It consists of a personal organiser, a CD Rom and a website. Information pages on many topics related to crisis management can be downloaded from their website.Website: www.allindiary.org
Aid Workers Exchange
This website has articles on various topics related to aid work.Website: www.aidworkers.net/?q=advice
People in Aid
This website includes information on 'Preventing Accidents - health and safety guidelines for aid workers'.Website: www.peopleinaid.org/pubs
Email: info@peopleinaid.org
Tel: 020 7065 0900
Preparing for Emergencies
The online version of this UK government publication has some good information and links for crisis situations, whether you are in the UK or elsewhere.Website: www.preparingforemergencies.gov.uk
ReliefWeb
ReliefWeb is the world’s premier electronic clearinghouse for those needing timely information on humanitarian emergencies and natural disasters – designed specifically to help the humanitarian community improve its response to emergencies.Website: www.reliefweb.int
Email: comments@reliefweb.int
Safe Travel
This site covers many aspects of travel safety. The site contains over 70 articles & tips, all written by a team of experts. They add around 10 articles a month. If you'd like to know what's been added and any news then simply register for the SafeTravel monthly newsletter.Website: www.safetravel.co.uk
Safety & Scams Collection
This is a list of safety tips for travellers, and scams commonly used on travellersWebsite: http://perpetualtravel.com/rtw/rtwsafetycoll.html
The Security Toolbox
A useful starting page to find out security related information from all over the world. Provided by US based Air Security International.Website: www.airsecurity.com/newsite/toolbox_f.asp
Tips for Safe Travel
A few basic safety tips for anyone traveling.Website: http://home.snu.edu/~hculbert/travel.htm