Crisis management

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crisis management

The information in this section will help you plan and implement actions in the event of a crisis.

Crisis Prevention

The best way to cope with crises is to plan and prepare for them. Here are a few things you can do to limit the chances of them happening and to limit the impact when they do:

  • Make copies (scans) or keep records of all important documents (passport, visas, driving licence, credit cards, medical cards, marriage/birth certificates etc.). Leave copies with someone in your home country and have an electronic copy you can access whilst you're away if you need to (store it online somewhere or email it to yourself).
  • Develop an emergency plan (if a certain thing happened, what would you do? Who would you call? i.e. a death in the wider family, a medical emergency, a car accident, a house fire, a burglary whilst you're asleep in the house, family suddenly being separated/children getting lost, theft of your laptop or wallet/purse, civil unrest, natural disasters). Think through what you would do and communicate it to the rest of your family
  • Make an inventory of all your items (left at home and taken with you).
  • Label everything (inside and out, if possible)
  • Always be security cautious (keep things locked, out of temptation's view, don’t draw attention to yourself, keep info private, shred or burn paperwork)
  • Register with the embassy or consulate in the place your are staying. That way they can contact you in an emergency.

Losing Important Documents

  • Lost passports:

Contact the nearest police station and get a police report

Visit the nearest British Consulate or Embassy (see www.embassyworld.org or www.fco.gov.uk)

You'll need two recent passport photos, the police report, some proof of identity and money for the fee
  • Lost plane tickets:

Contact the airline concerned (or tour operator if you're part of a group booking) as soon as possible. You may need a police report

You may have to pay for a ticket and claim the money later

If any insurance claim is to be made, notify the insurance company as soon as possible and keep all documentation and receipts
  • Lost Credit Cards/Travellers Cheques:

Notify the police as soon as possible

Contact the 'lost or stolen' number given by the provider of the card/cheques

Further help on what to do can be found at www.fco.gov.uk

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Courses/training

British Airways 'Flight Safety Awareness Course'

The British Airways Flight Safety Awareness Course was originally developed for companies that are conscious of Health & Safety and keeping their personnel safe when travelling. It’s now available for anyone who travels. The course is designed to enhance confidence in flying by increasing knowledge and awareness of safety procedures.
Website: www.britishairways.com/en-us/baft/flight-safety-awareness/flight-safety-awareness
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First Rock

First Rock provides Crisis Management, Hostile Environment Training, Security Surveys and Operational Assistance for the Missionary and Faith-based Aid Agency community more>>
Website: www.firstrock.eu
Email:
Tel: 07809 689987

Headington Institute

The Headington Institute provides psychological and spiritual support to relief and development workers worldwide. They specialize in:

  • Training workshops and education materials to help humanitarian workers understand and address stress, trauma, vicarious trauma and resilience
  • Online training courses on stress and resilience (https://headington-institute-elearning.org/)
  • Pre-departure resilience assessments
  • Enhancing Team Functioning: Team consultations and assessments
  • Counseling (remote and in person)
  • Critical Incident support
  • Consultation on Critical Incident Protocols
  • Organizational assessments and reports
  • Post deployment debriefing
  • Consulting on effective staff care strategies
  • Leadership and management coaching
  • Psychological aspects of security
Website: www.headington-institute.org
Email:

The Humanitarian Training Inventory (HATI)

HATI is intended as a central information and exchange resource on training activities and materials in the field of humanitarian assistance.
Website: www.reliefweb.int
Email: comments@reliefweb.int

Media Trust

The Media Trust occasionally run courses for not-for-profit organisations on how to deal with crisis management PR. 
Website: www.mediatrust.org
Email:
Tel: 020 7871 5600
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InterHealth, London

InterHealth offers training in Responding in a Crisis, Trauma & Psychological First Aid, Family Liaison in a Crisis and Crisis Management among others. more>>
Website: www.interhealth.org.uk
Email:
Tel: 020 7902 9000

Mobile Member Care Team

Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field. 
MMCT exists to strengthen the mission community for healthy, loving service in the midst of challenge, change and crisis through a ministry of equipping, preserving and restoring missionaries. 
MMCT-WA was launched in May 2000 and was located in Abidjan , Côte d'Ivoire from that time until December 2002 when the civil war forced them to relocate. They are now centrally located in Accra, Ghana and serve the 14 countries from Senegal to Nigeria .
MMCT-WA provides training through the following workshops:
  • Sharpening Your Interpersonal Skills
  • Peer Response Training (crisis response for peers)
  • Member Care while Managing Crises (crisis response for mission leaders)
The team also responds to crises by providing early intervention, assessment, referral and consultation to peer responders and mission leaders.
Website: www.mmct.org
Email:
Tel: ++ 233 246 092 315 (GHANA)

People in Aid

People In Aid lists a broad range of courses relating to risk assessment, health & safety and security. Courses listed are open to staff from agencies and individuals. Some are designed specifically by and for those working in the international aid sector, others are designed primarily by and for the UK voluntary or public sectors but cover topics likely to be relevant to people working in the aid sector too. (The website is in process of being redesigned, an update of current courses is available by contacting People In Aid directly).
Website: www.peopleinaid.org/events
Email:
Tel: 020 3137 3590

RedR

RedR relieves suffering in disasters by selecting, training and providing competent and effective personnel to humanitarian aid agencies world-wide. They provide training courses on security issues, amongst other topics. Courses take place both in the UK and in other areas of the world.
Website: www.redr.org
Email:
Tel: 020 7840 6000

Safer Edge

Safer Edge provides Security, Crisis and Humanitarian training and consultancy and has long term experience working with humanitarian organisations in many difficult contexts around the world. We ensure all training is context and program specific and directly relevant to staff working in the field.
Website: http://saferedge.com
Email:
Tel: 0208 560 9972

Sarus Global

Sarus Global is a faith-based company providing pre-deployment and pre-travel security awareness training to churches, schools, travel groups and individuals. Their online Travel Safety Course will teach you how to identify, evaluate and manage risks.
Website: www.sarusglobal.com
Email:

Church World Service Training

This US based organisation provide resources, training materials and advice for dealing with emergency and relief situations. Much of their material is available through their website.
Website: www.cwsglobal.org
Tel: ++1 574 264 3102 (USA)

Crisis Consulting International

CCI has been serving the Christian community since 1983 with the purpose of: 1) Providing security-related training and consultation services, 2) Assisting Christian organizations with specific needs, such as event security, protection of personnel and investigation of hostile acts, and 3) Serving as consultants and hostage negotiators for Christian organizations during crises such as kidnappings. They have developed two fundamental training programs for the Christian community, both of which are available in videotape programs with accompanying student workbooks:
  • The Contingency Preparation Seminar is a two-day seminar developed for field missionary personnel. The emphasis is on prevention and avoidance. This program also covers personal risk assessment and security, crime prevention and hostage survival skills.
  • The Crisis Management Seminar is a five-day seminar designed for missions leaders and executives. The areas of prevention, avoidance and personal security are also covered in this seminar, however, the emphasis is on contingency planning, policy setting and crisis management in the international Christian environment.
Website: www.cricon.org
Email:
Tel: ++ 1 805 642 2549 (USA)
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Advice

Many of the above organisations who run courses and offer training will also provide some consultancy and advice on crisis management issues. The following, however, specialise in the area of consultancy:

Note: If your organisation or project doesn't have a contingency plan in place, contact your local embassy to see what steps they would recommend in situations of emergency, civil unrest or military conflict (embassy contact details can be found here).

Crisis Consulting International

CCI, a US based organisation, has been serving the Christian community since 1983 with the purpose of: 1) Providing security-related training and consultation services, 2) Assisting Christian organizations with specific needs, such as event security, protection of personnel and investigation of hostile acts, and 3) Serving as consultants and hostage negotiators for Christian organizations during crises such as kidnappings. CCI can assist in the initial stages of contingency planning and policy setting associated with crime, terrorism, changes in government, natural disasters, etc. This process generally includes:
  • A risk assessment process to identify the types of threats the organization may face.
  • An evaluation of the organization's broad policy needs (i.e. negotiation with hostage takers, payment of ransom, evacuations, establishing a Crisis Management Team, etc.).
  • Identification and implementation of specific contingency plans.
Website: www.cricon.org
Email: tmercer@cricon.org
Tel: 02891 457689

Hostage UK

Hostage UK is an independent charity that supports hostages and their families, both during and after a kidnap. We are staffed predominantly by people with direct experience of kidnapping, supported by a team of volunteers and pro bono specialist advisors.
Website: www.hostageuk.org
Email:
Tel: 0845 608 1360
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InterHealth, London

The Interhealth website has a section entitled 'Responding to a Crisis'. The information & guidance in this section is up-to-date, evidence-based and is written by InterHealth professionals. It will help you to be prepared to respond in a crisis in the best interests of all affected personnel. more>>
Website: www.interhealth.org.uk
Email:
Tel: 020 7902 9000

Mobile Member Care Team

Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field. Traumatic events such as evacuation, civil war, kidnappings, carjackings, armed robbery, rape, theft, assaults, and severe medical illness are becoming an increasingly common experience for many missionaries. MMCT-WA (West Africa), launched in May 2000 and centrally located in Abidjan, Côte d'Ivoire, serves the 14 countries from Senegal to Nigeria.
MMCT exists to strengthen the mission community for healthy, loving service in the midst of challenge, change and crisis through a ministry of equipping, preserving and restoring missionaries. The team responds to crises by providing debriefing, assessment, referral and consultation to peer responders and mission leaders.
Website: www.mmct.org
Email:
Tel: ++ 233 246 092 315 (GHANA)

WITS International

Walking In Their Shoes (WITS) ministry, based in the USA, began in early 1999 to provide on-site care for Christians working overseas. This includes tent makers and independent workers as well as those sent by agencies or denominations. They are available to all without charge and will meet with them at their request wherever they are in the world. Services include providing confidential psychological and spiritual counseling and support.
Website: www.witsinternational.com
Email: info@witsinternational.com
Tel: ++ 1 616 844 3360 (USA)

Sources of Country/Region Specific Advice

To keep abreast of any changes to official travel advice, check frequently the Foreign & Commonwealth Office website or listen to the BBC World Service radio. You might also like to contact your nearest British embassy and ask about their crisis action plan should the situation change in your location.
British Foreign & Commonwealth Office: www.fco.gov.uk
BBC World Service Radio: www.bbc.co.uk/worldservice
Embassy details: www.fco.gov.uk
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Resources

Church World Service 

CWS offers a variety of resources and training oriented towards organizing and equipping the faith community to respond to disasters. CWS also has a Security Manual available for NGOs working in insecure environments (contact them to obtain a copy). Sections covered include:
  • Risk Management
  • Personal Protection
  • Conflict Management
  • Operational Alert Levels
  • Site Security
  • Vehicles & Transport
  • Communication Procedures
  • Explosive Devices
  • Land Mines
  • Hostages
  • Emergency Survival
  • Armed Protection
  • Evacuation
  • Reporting
Website: www.cwsglobal.org
Tel: ++1 574 264 3102 (USA)

Disasters and the local church

The book 'Disasters and the local church', published by Tearfund in 2011, provides guidelines for church leaders in disaster-prone areas of Asia, Africa, Latin America and the Caribbean. The book is all online and free to download.
Website: www.tearfund.org/~/media/Files/TILZ/Churches/Disasters%20and%20the%20local%20church/Disasters_and_church_web.pdf

Integrated Regional Information Networks (IRIN)

As part of the UN Office for the Coordination of Humanitarian Affairs, IRIN provides regular reports on a wide array of political, economic and social issues affecting humanitarian efforts. These are particularly aimed at areas subject to disaster or crisis.
Website: www.irinnews.org

Missionaries on Alert

"Missionaries on Alert" is a 2-volume instructional manual subtitled "A Security Awareness Training Manual for Living in Threat Environments." It is written from a Biblical perspective as a basic security awareness training manual for missionaries. Book One tells a fictitious story of two men in separate hostage situations and how they acted, interacted and reacted. Book Two gives an assessment of what the characters of Book One did rightly and what they did wrongly. Whilst hard copies are no longer available, a pdf of both books is available for $20. Email for details.
Email:

Mobile Member Care Team

Mobile Member Care Team (MMCT) is a cooperative, inter-mission ministry that provides training, consultation, referral and direct crisis response for missionaries on the field. MMCT-WA (West Africa), launched in May 2000 and centrally located in Abidjan, Côte d'Ivoire, serves the 14 countries from Senegal to Nigeria. The MMCT website includes many resources on crisis management.
Website: www.mmct.org
Email:
Tel: ++ 233 246 092 315 (GHANA)

ASI Group

US based Air Security International are global risk management specialists and provide consultancy advice and resources on emergency response and crisis management.
Website: www.uhcglobal.com/global-risk

All in Diary

The All In Diary is designed for use in disaster situations, and is specifically aimed at less experienced field based humanitarian workers in international and local NGOs. Information pages on many topics related to crisis management can be downloaded for free from their website.
Website: www.allindiary.org

Crime Prevention Products

Great products for personal and home security helpful for those traveling on their own or in less secure places.
Website: www.crimepreventionproducts.co.uk

Foreign & Commonwealth Office Updates

If you are a British national, and travelling or living abroad, or planning to do so, the Foreign and Commonwealth Office encourages you to sign up to their email service. Then they can keep you informed and give you better assistance in an emergency such as a natural disaster or terrorist attack.
Website: www.fco.gov.uk

Good Neighbor Insurance Travel Safety Guide

This guide, free online, is filled with real-life tips and strategies to keep you from becoming a victim overseas. Hopefully you may never need to use some of the information provided. But reading this guide, and knowing some of this information, could also save your life. At the very least it may save you hours and frustration trying to undo fraudulent charges, a stolen identity and ruined credit scores.
Website: www.gninsurance.com/free-guide-on-travel-safety-overseas

People in Aid

This website includes information on a number of security and crisis related publications including 'Preventing Accidents - health and safety guidelines for aid workers'.
Website: www.peopleinaid.org/events
Email:
Tel: 020 3137 3590

ReliefWeb

ReliefWeb is the world’s premier electronic clearinghouse for those needing timely information on humanitarian emergencies and natural disasters – designed specifically to help the humanitarian community improve its response to emergencies.
Website: www.reliefweb.int

Safe Travel

This site covers many aspects of travel safety. The site contains over 70 articles & tips, all written by a team of experts. They add around 10 articles a month. If you'd like to know what's been added and any news then simply register for the SafeTravel monthly newsletter.
Website: www.safetravel.co.uk

Safety24.co.uk

If something were to happen to you or a family member, if you were to injure yourself whilst alone or become seperated from your group, it would be comforting to know that there is someone who has all your medical details including any allergies or specific medical requirements and also the contact details of your specified next of kin. Via a Unique ID number, safety24.co.uk can offer the assurance of safety, 24 hours a day, 7 days a week from anywhere in the world
Website: http://safety24.co.uk

Safety & Scams Collection

This is a list of safety tips for travellers, and scams commonly used on travellers
Website: http://perpetualtravel.com/rtw/rtwsafetycoll.html

Travel Secure App

Use this app to receive security alerts, research an area and reach out for help from a security professional at MSS. Morton Security Solutions is a reliable provider of Crisis Management Program Development, Secure Travel Services, International Communications Capabilities and Training Programs.
Website: https://play.google.com/store/apps/details?id=com.appmachine.p5421JJ

The Ministry of Safety

Here are a series of sermon outlines focusing on the subject of Road Safety and dedicated to Africa. 
Website: http://ministryofsafety.wordpress.com

Tips for Safe Travel

A few basic safety tips for anyone traveling.
Website: http://home.snu.edu/~hculbert/travel.htm

Vision of Humanity 'Global Peace & Terrorism Index'

Statistics and visual tools for determining Peace and Terrorism levels in different countries around the world over the last few years.
Website: http://www.visionofhumanity.org/#page/indexes/terrorism-index
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